At Treasure Behavioral Health Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you opt into our SMS messaging program. By opting in, you acknowledge and agree to the terms outlined below, in accordance with the latest 2025 regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.

1. Information We Collect

When you opt into our SMS messaging program, we collect:

  • Phone Number: The mobile number provided during opt-in.
  • Message Interaction Data: Delivery status, response data, and engagement metrics.
  • Consent Data: Documentation of when and how you provided consent, including the opt-in method (e.g., web form, keyword, or verbal consent).

2. How We Use Your Information

Your personal information is used strictly for:

  • Sending relevant SMS messages such as appointment reminders, health tips, and service updates.
  • Ensuring compliance with applicable regulations (TCPA and federal guidelines).
  • Improving our SMS services based on engagement metrics.

Your information will not be used for unrelated marketing or communications.

3. SMS Consent and Communication

Upon granting consent to receive SMS communications, your phone number and consent remain confidential. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

4. Types of SMS Communications

The following types of messages may be sent after obtaining consent:

  • Billing Inquiries: Notifications related to billing or payment status.
  • Appointment Reminders: Reminders about upcoming appointments or events.
  • Out-of-Office Messages: Automated responses regarding office closures or unavailability.
  • Auto-Replies: Instant replies for common inquiries or support requests.

Message frequency may vary, and standard message and data rates from your carrier may apply.

5. Opt-Out Instructions

You may opt out at any time by replying “STOP” to any message. Once opted out, you will no longer receive SMS communications unless you opt back in. For assistance, reply “HELP” or contact us at (916) 903-7066.

6. Data Sharing and Disclosure

We do not sell or share personal information with third parties for marketing. However, we may share your data with trusted third-party service providers who assist in delivering SMS services, such as telecommunications providers. These providers must maintain strict confidentiality and cannot use your data for any other purpose.

Additionally, we comply with the National Do Not Call (DNC) Registry and do not send promotional messages to numbers on the registry unless explicit consent is given.

7. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access or misuse. However, no system can be completely secure, and we cannot guarantee absolute security during data transmission or storage.

8. Record-Keeping and Proof of Consent

In compliance with TCPA and Campaign Registry regulations, we maintain records of opt-in and opt-out actions, including timestamps and the method of consent. These records are securely stored and used to demonstrate regulatory compliance if necessary.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If significant changes occur, we will notify you via SMS or update the policy on our website. Continued use of our SMS service after updates will be considered acceptance of the revised policy.

10. Contact Us

For questions or to update your SMS preferences, contact us:

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.